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Terms and Conditions For Pearl Assist Booking

Pearl Assist continually strives to exceed your expectations and assures you the comfort and security when booking a lounge or meet and assist with us. Please see our Terms and Conditions below and for more information please don't hesitate to email contact@pearlassist.com for more information.

We will confirm your booking on the basis of these terms, completion of a booking form and upon full payment. Upon acceptance of payment by www.pearlassist.com , a confirmation will be issued for each booking. Please ensure you have your booking confirmation voucher/ and or booking reference number with when you travel to enable the service provider to verify your booking.

Our prices include the airport facilities/services included on the individual lounge and meet and assist pages

Skycare Terms and Conditions

Cancellations, amendments and refunds:

1. Cancellations
 

If the Pearl Assist service by you, the following conditions applys:

New Zealand
  • if the cancellation is made more than 48 hours before the confirmed service time a 100% refund will apply
  • if the cancellation is made between 12 and 48 hours before the confirmed service time a 50% refund will apply
  • if the cancellation is made within 12 hours of the confirmed service time no refund will be applicable
Australia
  • if the cancellation is made more than 72 hours before the confirmed service time, a 100% refund will apply
  • if the cancellation is made between 12 and 72 hours before the confirmed service time, a 50% refund will apply
  • if the cancellation is made within 12 hours of the confirmed service time, no refund will be applicable
2. Amendments
 

Amendments can are permitted to be done made up to 12 hours prior to the service schedule. Where you provide and less than 12 hours notice, this will be considered as a cancellation of the service and no refund will be provided "No-Show".

3. Refunds
 

Any refund due to you will be paid within 30 days of the date on which you cancelled your booking.

Please note: When products are booked with a promotional code; no refunds can be given.

4. Delays
 

Where a flight is delayed for whatever reason (including but not limited to adverse weather conditions), you are required to provide notice of the delay to NAS or the Agent.

In the event of a delay to a scheduled flight, the Agent will use its reasonable endeavours to provide the service however this may not be possible where insufficient notice is provided.

Where the service is unable to be provided by the Agent due to a flight delay, a 100% cancellation fee applies and no refund will be available.

Any Questions?

Our team is ready to help with any queries you may have

Visit our Contact Page to get in touch.


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Available payment methods are dependent on currency and location.

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